OUR PRIVACY POLICY
Effective date: 20 August 2026
What We Collect
Depending on how you interact with us, we may collect information including:
- Your name
- Telephone number
- Email address
- Property or business address
- Postcode
- Details about your electrical or renewable energy project
- Information submitted through website enquiry or quotation forms
- Your preferred method of contact
- Technical information relating to your use of our website, such as browser, device and website usage information
- Any other information you choose to provide when contacting us
How We Use Your Information
We use the information we collect to:
- Respond to enquiries and quotation requests
- Arrange site surveys, consultations and appointments
- Provide electrical and renewable energy services
- Communicate with you regarding ongoing or completed work
- Maintain appropriate business and customer records
- Improve our website, services and customer experience
- Meet our legal, regulatory and accounting obligations
- Protect our website and business from misuse or security threats
Where appropriate and where we have the necessary permission, we may also use your contact information to provide relevant updates about our services. You can ask us to stop sending marketing communications at any time.
Legal Basis for Processing
Under UK data protection law, we must have a lawful basis for using your personal information.
Depending on the circumstances, we may process your information because:
- It is necessary to respond to your request or fulfil a contract with you
- It is necessary for our legitimate business interests
- We have a legal obligation to retain or process certain information
- You have given us your consent
Where we rely on consent, you may withdraw that consent at any time.
Security
We are committed to keeping your personal information secure.
We use appropriate technical and organisational measures to help prevent unauthorised access, loss, misuse, alteration or disclosure of personal information collected through our website and business activities.
While we take reasonable precautions to protect your information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
How We Use Cookies
Cookies are small files stored on your device when you visit a website. They can be used to help websites function correctly, remember preferences and provide information about how visitors use a website.
Our website may use essential cookies that are necessary for the website to operate.
We may also use optional analytics or performance cookies to understand how visitors use the website, including which pages are visited and how users interact with the site. This information helps us improve website performance and the user experience.
Where required, optional cookies will only be used after you have provided consent through our cookie settings or consent banner.
You can change your cookie preferences at any time through the website’s cookie settings or through your browser. Disabling certain cookies may affect how some parts of the website function.
How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.
The length of time information is retained may depend on factors including:
- Whether you have requested a quotation or become a customer
- The type of electrical or renewable energy work carried out
- Certification, warranty or installation record requirements
- Accounting and taxation requirements
- Any legal or regulatory obligations that apply
When information is no longer required, it will be securely deleted or anonymised where appropriate.
Links to Other Websites
Our website may contain links to other websites.
Once you leave our website, we do not have control over how another website collects or uses your personal information. Other websites are not governed by this Privacy Policy.
Your Data Protection Rights
Under the UK GDPR and Data Protection Act 2018, you may have rights in relation to your personal information, including the right to:
- Ask what personal information we hold about you
- Request a copy of your personal information
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how your information is used
- Object to certain types of processing
- Request the transfer of your information in certain circumstances
- Withdraw consent where processing is based on consent
These rights are subject to certain legal exemptions and may not apply in every circumstance.
If you would like to exercise any of these rights, please contact us.
